Shipping policy

Welcome to Petora. We appreciate your business and are committed to providing reliable shipping services.

Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding U.S. federal holidays.
During peak shopping seasons or promotional events, processing times may be extended.
Shipping Time

Estimated delivery times are:

United States: 5–10 business days
Alaska, Hawaii, and U.S. Territories: 7–15 business days

Please note that delivery times are estimates and may vary due to carrier operations or unforeseen circumstances.

Shipping Rates

Shipping charges are calculated at checkout based on your shipping destination and selected shipping method.

Free shipping promotions may be available on qualifying orders.

Order Tracking

After your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Petora is not responsible for packages delivered to incorrect addresses provided during checkout.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

Email: k.aewmiphanudech@gmail.com

We will assist you in working with the shipping carrier to resolve the issue.

Shipping Delays

Petora is not responsible for delays caused by:

Severe weather conditions
Carrier service interruptions
Customs inspections (if applicable)
Incorrect customer information
Events beyond our reasonable control
Contact Information

Petora
1137 Sherman Dr
Dacono, CO 80514
United States

Email: k.aewmiphanudech@gmail.com